- By making the payment, the Customer consents and undertakes to comply with both the Rules for the rental and use of the cottages and the General Rules of Edenland Park.
- Check-in is from 15:00 onwards, presenting your identity card for registration and to pick up the key to the booked cottage.
- If, after check-in, for reasons beyond the control of SC EDEN SRL, the Customer is forced to give up the rest of the time specified in the booking confirmation, the amount paid for the rental price will not be refunded, regardless of the time spent in the cottage.
- Check-out is until 11:00.
- In the event of damage, destruction or lack of certain goods at check-out, the Customer will pay the cost of the goods according to the value of the of the damaged object and the related labor.
- Do not take over any of the household goods on departure.
- Please report as soon as possible any malfunction of appliances, installations or other technical defects, or of furniture in the lodge. Do not try to repair it yourself!
- It is forbidden the acces with electrical consumers: microwave oven, resources, radiators, kettles etc. in houses. The boiler provided will be used exclusively for water heating. It is also forbidden to cook inside the house or yard.
- Parents, guardians or companions are responsible for the actions of the minors and undertake to take care of them, respectively that they behave civilly and do not disturb other guests of the houses. Do not leave children unattended inside the house; any accident caused as a result of non-supervision of children is not our responsibility but of the persons who accompany the children and are in charge of their supervision.
- The maximum accommodation capacity must be respected. Exceeding this, requires the payment of 200 lei/person extra.
- After 22.00, access is forbidden to persons who are not accommodated.
- To respect the rest hours from the park, i.e. between 10:00 p.m. and 09:00 a.m.
- To ensure that when leaving the cottage they have turned off the water taps, lights and windows/doors to the outside.
- Any accident resulting from improper use of the items provided or failure to comply with these rules is the responsibility of the guest.
- It is forbidden to organise parties in the cottage or in the courtyard of the cottage.
- Access with loudspeakers or other sound systems is prohibited.
- Do not use towels or linen for: wiping dyed hair, removing make-up, cleaning shoes/bags/floors, etc. Towels will be used for body use. If towels or linen are found damaged due to improper use by the client, they will be charged as damages and will be paid for by the responsible customer.
- Access with pets, fireworks, confetti, helium balloons and prohibited substances is prohibited. Failure to comply with this provision is punishable by a fine of 500 ron. Any damage caused to Edenland Park or to third parties by non-compliance with this rule will be borne in full by the Customer.
- Smoking is strictly forbidden inside the cottages, according to Law No. 15/2016 on the amendment and completion of Law No. 349/2002.Failure to comply with the provision is punishable by a fine of 500 ron representing the penalty clause. In addition to the payment of the penalty clause, the Customer is liable for any damage arising from the failure to comply with the obligation.
- Do not throw objects in the toilet that could lead to damage to the waste collection station.
- Garbage and household waste will be stored in trash cans placed on the terrace and in the yard of the house.
- Do not lean over the railing or windows.
- Nudism or any form of exhibitionism inside the house is not allowed.
- If the Customer wishes to reschedule the booking the request must be communicated at least 2 working days before the day of arrival by sending it to the e-mail address: [email protected].Rescheduling is done after receiving a confirmation e-mail, subject to availability and only during the current year. Otherwise, the amount paid will not be refunded.
- If the Customer wishes to cancel the booking, the request must be communicated at least 7 calendar days before the day of arrival by sending it to the e-mail address: [email protected].Cancellation will be made after receipt of a confirmation e-mail and the full amount paid will be refunded. If the booking is cancelled less than 7 days, but not less than 2 working days, before the date of the event, 50% of the amount paid will be refunded.
Edenland Park reserves the right to refuse access or to exclude from the premises persons who do not comply with the rules, for whatever reason.
Any subsequent complaint caused by a breach of the above-mentioned Edenland Park rules will not be taken into consideration and cannot produce any legal effects.